b.good

I love a cheeseburger, practically my favorite thing to eat.  I really enjoy going to different burger joints or chains and sampling their signature burger.  I have a list of places to go see and visit across the United States and whenever I hear about a new burger place I add it to the list.

 

A few months back I learned about b good a chain that started in Massachusetts and has expanded significantly on the east coast including one in Portland, Maine.  I added them to my list and waited for the opportunity to go, which was Sunday August 31^st.  

I love the concept and the idea of b good, real food fast, and the fact that practically everything they use in the restaurant is from local farmers.  From the beef, the vegetables, the potatoes, and even the fountain soda is all local.  They have large photos in the place showing the farmers they buy from and what they buy.  How could you not get behind a place like this.  

Sadly though my experience was very disappointing on many levels.  After ordering we sat and waited for over 20 minutes before our food came.  My wife and I each ordered a burger and a French fry to split.  Our burgers were dry and over cooked, the wheat bun was also quite dry.  I had ordered a burger with cheddar cheese, bacon, mayo, tomato, & Chef Tony’s homemade pickles.  What I received on my burger was lettuce, bacon, mayo, & tomato.   I brought it back to have the cheese and pickles added.  I wasn’t the only one to have their food prepared incorrectly.  I saw

  several other customers also bring back their food because something was not prepared correctly. 

                When I went to use the restroom I walked past the open kitchen area and discovered why my burger was so dry as there was no less than 15 burgers all cooked just sitting on the grill top.  These burgers were not being used for immediate orders as near as I could tell there was no order waiting to go out and all the kitchen staff appeared to be just waiting for something to do. 

                My disappointment was enhanced by how much I had anticipated going here.  In the future if in the Portland area and craving a burger I’ll either go around the corner to Five Guys or head over to always delicious Elevation Burger.

***UPDATE***

              I decided to message b.good with basically the blog as written above.  Well the next day I received a response from the owners of the Portland branch apologizing for our experience and gave us two vouchers for free burgers to give them another chance.  And we will, once we have done so I will update this blog post.